Emergency texting now available to the hearing and speech impaired
Communication with emergency services is now being facilitated in Canada by T9-1-1, a free text service that is aimed at DHHSI persons (deaf, deafened, hard of hearing or speech impaired). This service is only available for the areas where network upgrades have been deployed and the list of services availability is constantly being updated here. Users are urged to text concise messages and clear location information.
Although technology constraints have been highlighted by the T9-1-1 team (“T9-1-1 is considered a “best efforts” service (…) as with any text messaging services, there is no guarantee a text message will be sent, delivered or received in a timely manner. In the unlikely event that this happens, the user will need to re-send the message”), T-9-1-1 is a welcomed development!
It is important to note that this service requires registration with the person’s wireless service provider and is not open to everyone as speaking is believed to be the most efficient communication form during emergency situations.