Sign language call center to support persons with disabilities in United Arab Emirates, Dubai
Day by day more countries implement initiatives to provide persons with disabilities with accessible services for benefiting from government services using information and communication technologies. In October 2017, Dubai’s Roads and Transport Authority (RTA) announced a new project to integrate a sign language call center to enable persons with hearing disabilities to more easily communicate.
The new service was first tested at the Gitex Technology Week and will initially be available in Arabic, however, more languages will be incorporated in the future. To use the service, the caller logs on to the RTA website and selects video chat with an agent option. Frequent questions and answers will also be pre-recorded in sign-language videos.
According to NidalAbouLtaif, president of Avaya international (one of the technology providers enabling the solution), designing customer experience solutions in the digital age requires not just technology implementation, but rather understanding how to improve the life of users.