The National Health Service office in England launched guidelines for persons with disabilities to use online services
The National Health Service (NHS) in England published a set of practical guides for persons with hearing, vision, autism and learning disabilities to access public online services. The document intends to support patients using ICT devices to perform tasks such as booking appointments, consulting their prescriptions, keeping their accounts secure, requesting for medical assistance or viewing records.
The guidelines were created by the NGS England’s Patient Online Access Needs Group with support from charities such as Change, the National Autistic Society, RNIB, and Sense and Action on Hearing Loss. Even though there is currently access for these services on face-to-face means, the guide supports the increasing number of online services created to target a growing number of patients. As affirmed by the management of the institution, online services can bring benefits, but only if patients can actually get access.
According to Dr. Masood Nazir, national clinical lead for Patient Online at NHS England, “GP online services offered through Patient Online are particularly helpful for many people with disabilities, as they can use accessible technology such as screen readers to independently book their appointments, order repeat prescriptions and review the information in their health record.”